I tapped on the wrong button last night - "automatically start this action". I was in the town. I accidentally gave my town person 2 olive oil and it cost me 112 diamonds!! I contacted support and they won't give it back to me. It was a mistake, I tapped accidentally, but their refusal to help me is very frustrating. I will never use the town again, it's not worth it. I might quit the game entirely. I'm level 77, have been playing for 3 years consistently and have spent money. I'm so angry.
I would be so angry and sad. I feel for you, cheesemama. I advise hammering at support until they rectify it. Just keep at them. Don't take no for an answer. I KNOW they refund in these cases. I have been refunded. It takes all day and all night arguing with them, but don't give up.
I appreciate it - it was so frustrating last night I couldn't even sleep! I will keep on them - thanks for the advice.
112 diamonds for 2 olive oil?! I'm not permitted to type the words that come to mind!
Several of us have asked for the same confirmation as is on diamond rings (where it's only ONE diamond and you've had to go into the jewellery machine & select to make it etc) but Nick says there is a confirmation and anything more would just spoil the flow of the game. I heartily disagree. It FEELS like SC refuse to address this issue due to the amount of diamonds spent by accident and that leaves a bad taste as far as I'm concerned.
Your experience is proof that it doesn't matter how experienced a farmer you are, you can still have a diamond fiasco. Here's a link to my most eloquent (if I do say so myself!) post in a thread from the general forum on this same topic.
http://forum.supercell.net/showthrea...=1#post6885263
I'm adding the link to the thread as well, in case farmers--or SC :cool:--would like to have the whole current collection of concerns in one place.
http://forum.supercell.net/showthrea...ng-DIAMONDS%21
And for those who don't choose to follow the links, here's a screen shot of the diamond ring "diamond confirmation" that Small Change mentions we would like to see for everything. I certainly don't think implementing it for every place diamonds can be spent would "interrupt the flow of the game."
http://i48.photobucket.com/albums/f2...psjiwuvhek.png
I agree with all of you. Also, if we the players of this game are saying we want this feature (and it's not just forumers requesting it--I see plenty of Facebook comments on their page asking for this!) then why not do it, even if it will affect the "flow" of the game, which I also disagree with because I'd rather get a pop- up confirmation than use 100 diamonds on something silly! We are constantly told when we make these mistakes to SLOW down, well then help us slow down with a confirmation window. It makes me reluctant to buy a huge amount of diamonds (I purchase diamonds monthly) because of instances like yours, if you hadn't had enough diamonds for the flub, it wouldn't have ultimately happened.
I've been playing a long time, I have repeatedly asked for confirmation on all diamond actions. I think that's why they took the email support option away. Got tired of folks like me. ;)
We finally got them in some areas like the double tab on machines and I am thankful for that. I try to be very careful to avoid spending diamonds. Yesterday I wasn't paying attention. I noted the Easter Fishing (Chocolate Bunny) gift, I tapped the box and it was placed in inventory. I then went in to find it and place it on the farm. I accidentally selected what I thought was the item, plus I could have sworn it was marked as Stored. As I dropped on my farm, in horror I watch 45 diamonds go away. Turns out it was the Easter Basket. The item before that was stored. Argh... I went back in to find that bunny again, my finger somehow dropped the "Chick Nest" on to my farm another 35 diamonds gone. The Chocolate Bunny is next item down. Arghh... 80 hard earned diamonds, months of work gone in seconds.
They really need to make confirmation of ALL diamond expenditures. They say it will interrupt the flow of the game. When it comes to diamonds... please interrupt my game, make darn sure I really want to spend those diamonds. The store needs confirmation. It to easy to mess up. One slip of the finger and diamonds are lost. With things like the boat ("Get Boat Now" button) I was told that button is the confirmation. Well my fingers don't always go were I want them to. As careful as I try to be, they sometimes tap the wrong button.
Granted yesterday was me not paying attention, I was watching a movie on TV while playing. Yet the loss of 80 blasted diamonds is a hard pill to swallow, especially when you consider how long it took to save up those diamonds. I'm not going to asked for them back, but they should at least give us the option to have confirmation of ALL diamond spending.
Right now it would be cool if I could drop Dynamite or a TNT Barrel on that stupid Easter Basket and Chick Nest. May not get my diamonds back but that would at least still be satisfyingly fun. ;)
Quote:
Originally Posted by cheesemama11
The double confirmation button in your settings also allows you to tap twice if you want to continue. It also works for your town as long as you have those settings saved. I doubt Hay Day will do anything other than mention what I have here.
When you make something in a machine the double tap also works if you want to quick diamond a person in your town or give them a item you don't have. You should check your settings and see if the two click feature is checked.