I need your damn help urgent :@

Hello, first of all i am really damn bored from sending tickets everyday and getting same answer every time, my mom farm is level 114 and the old facebook got deleted as my father demands and deleted it for personal reasons, and the farm is not saved on any facebook account and each time i try to save it on a gamecenter account it doesn't work till now the phone is dead and not working any more and i've lost the farm, she is playing it from 2013 and bought diamonds more than one time from different accounts and each time they request me to send them a damn resprict of the damn purchase logs which i don't have :@@@@ Why your damn support is so poor? like you can even provide us good support, she spent 3 years playing this game and spent a lot of money on it and now you can't even support her to get her farm back? like come on i am 16 years old and i've played many games and used their support many times but a support like this game has with the people working on it i've never seen something like that before why? because you can't even provide the required support to make your clients happy... celebrating 100m users and can't even help a user, if i don't get my mom farm back i am going to delete this game from the whole family devices and will never purchase diamonds in here, spent 3 years now the farm is gone? must inform others before they spend 3 years too for nothing if i don't get the damn farm back :@

P.S i've sent over 40 tickets for the same problem and always same answer.