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My friend is new to hayday. He is connected to Facebook. He can't see us on him friends list and we can't see him... Tonight he uninstalled his game and Facebook. Then he reinstalled both back on his phone. He still can't see anyone and we can't see him. He is almost at a level that he can join my neighborhood but he can't join until he can see us!! What can we do???
Okay, let's look at this for a second. First, there is a sticky thread on connecting a farm to Facebook.
If you are on android or kindle, in the settings, you must sign into Facebook there. Many people forget this. Kindle has an area for social media in the settings. It's a little hidden. On apple devices, there is also a Facebook area to sign in. Now, let me be clear, this is NOT downloading the Facebook app and signing in there. It is in settings.
Secondly, open hayday. At your farm, pull up the friends tab. There is an "add friends" button. Press that and if you are properly logged into Facebook, your friends should appear. If you get some sort of error message, your information is not in settings properly.
Troubleshooting, close all apps running in the background. Android and kindle users, tap the box at the bottom of the screen. Apple users need to press the home key twice fast. Hold any icon at the bottom area until all of them shake and have little X's. Press the home key. Relaunch hayday and tap the add friends in the friends tab. Still having issues? Again, close all apps and reboot your device.
I have all three devices and play the same farm on them connecting through Facebook.
He has done all that. He can send friend requests and I see them on Facebook. When I accept them it goes to the game but then I can't see him. When I send him a request he sees it on Facebook.l but not in the game...
In your friends tab, are your friends in blue frames only or mostly orangey-yellow? I was working with someone here and we added each other in both GC and Facebook but could not see each other. In her friends tab, she ONLY had a few people in blue frames. That means those are people she is following and is not connected to Facebook or GC. My side has mainly Facebook or Facebook and GC friends but she never showed up. I tried to get her to sign into Facebook but she gave up. I have mainly the yellow-orange frames showing I am connected to Facebook and GC if I am on my iPod.
1. make sure you both are logged into Facebook account in which you are Facebook friends
2. make sure you are both connected to Facebook from within the game and have accepted the connection
If all above is under control, try to update your Facebook apps on your devices as well. If nothing helps, I urge you to reach out to our support reps through the in-game support function. They will assist you further!
Cheers,
Nick