Has Supercell lost interest in Hay Day??

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Originally Posted by Nick[Supercell]

Please refer to the following thread about bots, how to play etc. since it doesn't make sense to have multiple threads about the same thing: http://forum.supercell.net/showthrea...ecent-Bot-Bans

Cheers,

Nick

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Nick

That thread has been inactive since September BOT fiasco 2015 (other than the lady with the Grandaughter who got banned for buying/selling to her, who posted and we spoke on there about that specific situation last week).

(As you know) I was active on that & other threads at the time, it's old news and doesn't answer my question. 6 months later players are still wary, still unhappy and still uncertain what is required of them to keep them from being wrongly banned.

It should NOT be on players shoulders not to buy from UNDETECTABLE BOTS that are infesting the game. Refusing to give us assurances that we will not be banned due to buying from them has destroyed the game for a lot of people and continues to do so.

Hopefully you will address this issue on the other thread.

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Originally Posted by snakiddy

The point is that you have said in this thread that you monitor bugs/problems and that none go unnoticed, yet you admitted in January that you had no knowledge of a bug/problem that had existed since November. I find it very hard to conceive of a situation in which a player is unaware of a bug/problem for more than two months. When I consider this player also works for the game, and professes it is his job to read the Bugs Forum, and further states that no bugs get overlooked, I have to analyze what part of this story has holes in it. We don't even have the option to make Swiss cheese.

Further, my point is that Supercell nerfed the town tools into near extinction back in November. Support's responses were purposefully unhelpful and contained poorly-crafted denials. Now you say,

- Hahah, nerfing is done by our game designer! She can nerf or up anything but does so only when we are 100% sure it will be a good change.

So just tell me: Why nerf Town Tools? What purpose did that serve? What good change was there?

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Whenever we do a balance change, it is really difficult to know what the outcome will be in long-term. Before making any balance changes, we need to monitor the situation for a while, look into what is causing it, and carefully calculate what any changes affect. That simply takes time.

To answer your question - I am not sure if you were around when the DD was filled with maps (some called it the map-gate)? It became a problem, and such a problem that we had to do something about it. So, like I said above, we monitored, looked for reasons etc. and then we made a balance change, which was (in hindsight) too drastic in long-term. So, we upped it when we noticed that it become a problem.

Balance changes are always risky, and we don't do them in a whim.

Cheers,

Nick

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Originally Posted by snakiddy

- Hahah, nerfing is done by our game designer! She can nerf or up anything but does so only when we are 100% sure it will be a good change.

So just tell me: Why nerf Town Tools? What purpose did that serve? What good change was there?

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Hello! It is I, person responsible for nerfing the town tools back then. The purpose it served was bringing the economy back to a reasonable balance. And the good change was... that it brought the economy back to a reasonable balance. We no longer see bucketloads of map pieces or hand drills in the DD.

The spawn rates were increased again some months ago (I don't remember for sure when).

Cheers,
Cami

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Originally Posted by SmallChange

Nick

That thread has been inactive since September BOT fiasco 2015 (other than the lady with the Grandaughter who got banned for buying/selling to her, who posted and we spoke on there about that specific situation last week).

(As you know) I was active on that & other threads at the time, it's old news and doesn't answer my question. 6 months later players are still wary, still unhappy and still uncertain what is required of them to keep them from being wrongly banned.

It should NOT be on players shoulders not to buy from UNDETECTABLE BOTS that are infesting the game. Refusing to give us assurances that we will not be banned due to buying from them has destroyed the game for a lot of people and continues to do so.

Hopefully you will address this issue on the other thread.

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Please read the guidelines in the first post in the other thread, and you will be fine.

Cheers,

Nick

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Originally Posted by camicami

Hello! It is I, person responsible for nerfing the town tools back then. The purpose it served was bringing the economy back to a reasonable balance. And the good change was... that it brought the economy back to a reasonable balance. We no longer see bucketloads of map pieces or hand drills in the DD.

The spawn rates were increased again some months ago (I don't remember for sure when).

Cheers,
Cami

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"Back then." I think you and Nick are both focusing on mapgate, which is long over. Having too many drills is also long over. I'm talking about town tools in general which were nerfed in mid-November and only in the last couple of weeks have seen a slight comeback.

The town tool drop rate was drastically reduced. Many, many people reported it. The threads are still out there.

I don't think the town tool drop rate is reasonable at all right now.

What good change could ever take place by reducing the number of town tools AFTER mapgate is LONG over?

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Originally Posted by snakiddy

"Back then." I think you and Nick are both focusing on mapgate, which is long over. Having too many drills is also long over. I'm talking about town tools in general which were nerfed in mid-November and only in the last couple of weeks have seen a slight comeback.

The town tool drop rate was drastically reduced. Many, many people reported it. The threads are still out there.

I don't think the town tool drop rate is reasonable at all right now.

What good change could ever take place by reducing the number of town tools AFTER mapgate is LONG over?

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You are right that town drops were reduced in November, and it has to do with trends we were noticing. Not everything is immediately visible to the entire playerbase. We were headed to a new town-gate, not only with maps and drills.

And what is a reasonable drop rate and what isn't is subjective. Some players need more town drops, some don't need any at all.

Depending on trends we see we will tweak things here and there, but like Nick mentioned never on a whim.

Cheers,
Cami

Ok, a new question..... have u guys got enough data to bring back "dump & drop" special events? It's boring to see the same old global trucks/boats event. If not, how long will it take u guys to calculate it?
It's been more than a year now since wr had dump & drop ones, i miss it :(

Another question.... will u try atleast once to do a "double drop" event? Lol seriously iam expecting it to take place one day. And nick, I know you have shared ur gc name inur signature but am a android user, how can i friend u?? 😁

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Originally Posted by prasanna

Ok, a new question..... have u guys got enough data to bring back "dump & drop" special events? It's boring to see the same old global trucks/boats event. If not, how long will it take u guys to calculate it?
It's been more than a year now since wr had dump & drop ones, i miss it :(

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Unfortunately we don't have any plans to bring it back. At least for now.

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Originally Posted by prasanna

Another question.... will u try atleast once to do a "double drop" event? Lol seriously iam expecting it to take place one day. And nick, I know you have shared ur gc name inur signature but am a android user, how can i friend u?? 😁

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Same answer as above, no immediate plans :)

I am only on iOS so it's not really possible to "friend" with me in the game unless you are on iOS and GC. I don't, for privacy reasons, accept friend requests on FB from people I have never met.

Cheers,

Nick

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Originally Posted by camicami

You are right that town drops were reduced in November, and it has to do with trends we were noticing. Not everything is immediately visible to the entire playerbase. We were headed to a new town-gate, not only with maps and drills.

And what is a reasonable drop rate and what isn't is subjective. Some players need more town drops, some don't need any at all.

Depending on trends we see we will tweak things here and there, but like Nick mentioned never on a whim.

Cheers,
Cami

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I am grateful to finally get an admission from someone at Supercell that the town tool rates were reduced. For months I tried to educate your support staff on that point, but they seemed to be reluctant to just state the truth.

Because you reduced the drop rate, people noticed. People complained. If people are complaining in large numbers, it should tell you that the drop rate (reduced for whatever obscure reason) needs to be increased. It needed to be increased as soon as you reduced it. To leave it reduced for months, even while complaints are stacking up and reports to support are filing in, is ... well, what is that? Please explain.